Return/Exchange Policy

At Khral, customer satisfaction is our priority, therefore if by any minimal chance your item has a defect, or you are not completely satisfied, we will exchange or refund it at your request. We have a 7-Day Returns/Exchange Policy that is valid from the date of arrival of your piece(s). Our policy is to receive the product in its original condition and original packaging once returned. Once received, we aim to process your refund within 3 working days. You will receive an email notification once we have processed the refund or a new tracking number for your exchange parcel.

Please note it can take up to 5 working days for the funds to be processed into your account, this is dependent upon your bank.

We can not accept refunds/returns on orders placed for our custom pendants.

Contact us at enquiries@khral.com on which products you would like to return, why, and your order number. We will take the initiative from there.

WATER-PROOF

We have ensured all pieces at Khral are crafted and finished with the highest quality materials such as Pure Silver/18K Gold. As a result, we can promise your pieces will not tarnish or fade with time. We understand the significance of longevity when purchasing valuable pieces, so we have designed all pieces to be worn at anytime/anywhere.

PREMIUM MATERIALS

Pieces at Khral are finished with Pure Silver/18K Gold on Premium 316L Stainless Steel. Our Silver/18K Gold Coating provides our pieces with a luxury shine. We use a Stainless Steel Base to ensure the durability of each piece is maximised, giving our customers the best of both worlds.

Our iced pieces are embedded with CZ Stones which have the same visual clarity as real diamonds at a fraction of the cost.

We also offer Solid Gold or 925 Sterling Silver Pieces on request.

THE KHRAL BOX

Within every purchase you will receive our Luxury Packaging, consisting of our Magnetic Lid Box, Leather Pouch And Guarantee Card.

LEATHER POUCH

Where we place your jewellery to ensure quality control. The perfect place for you to store your jewellery when not wearing.

LIFETIME GUARANTEE CARD

A stunning gold stainless steel guarantee card that provides you security with every purchase.